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FAQ (14)
- Dino-Lite system requirements?
- Measurements and calibration
- Filesize captured by Dino-Lite
- Can I use multiple Dino-Lite devices on a single computer?
- How to: Record a time-lapse
- Do Dino-Lite or Dino-Eye devices store user data?
- How much power does a Dino-Lite use?
- What kind of environment can a Dino-Lite operate in?
- What is the framerate of a Dino-Lite or Dino-Eye device?
- What is a Dino-Eye camera?
- How does magnification differ between traditional and digital microscopes?
- What do the numbers on the microscope dial represent?
- Why does my magnification / measurement sometimes fluctuate?
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Troubleshooting Windows (15)
- DinoCapture software keeps crashing
- Why is my Dino-Lite missing or not recognized in Windows device Manager?
- What is Error Code 10 on Windows?
- What are Error Codes 19 and 39 on Windows?
- What is Error Code 28 on Windows?
- DinoCapture software window is black
- DinoCapture software opens but camera window is missing
- How do i use an older Dino-Lite with Windows 8, 10 or 11?
- What is Error code 43 on Windows?
- Issues after Windows update
- DinoCapture software screen is missing
- How do i transfer DinoCapture 2.0 files to another Windows PC?
- How do i reset DinoCapture back to default settings?
- Why do i see a "verified apps only" error message in Windows?
- Legacy models and Windows 11
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Troubleshooting MacOS (8)
- Dino-Lite macOS compatiblity
- Why do i see "Error unidentified developer" on macOS?
- Can i use DinoCapture softwareon macOS?
- Are older Dino-Lite compatible with macOS 10.11 or newer?
- Common issues with DinoXcope software for macOS
- How do i transfer Dinoxcope files to another Mac?
- DinoXcope software does not open
- DinoXcope software screen is black
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How-to (19)
- How do I use snap mode (edge detection) in DinoCapture
- How do I save location information using a GPS device in DinoCapture 2.0?
- How do I enable DinoCapture's contiuous measurement feature?
- How do I save custom camera settings?
- How do I set the default email program in DinoCapture?
- How to use EDOF (Extended Depth Of Field)
- How do I use custom shortcuts in DinoCapture?
- How to: Record a time-lapse
- How do I transfer DinoCapture 2.0 files to another Windows PC?
- How do I use the auto calibration feature in DinoCapture
- How to use Dino-Lite's DPQ featureto gather depth information
- How do I update DinoCapture?
- How to use eFLC (Enhanced FLC)
- How do I acces DinoCapture's advanced settings?
- How to connect to WF-10 or WF-20 to DinoCapture 2.0
- How do I transfer DinoXcope files to another Mac?
- How do I adjust the color of a Dino-Eye camera?
- How do I find my Dino-Lite model or serial number?
- How to read Dino-Lite model numbers
Legacy models and Windows 11
SUPPORT FOR LEGACY DINO-LITE MODELS HAS BEEN DISCONTINUED
As part of our commitment to adapt to evolving technology standards, we are announcing the discontinuation of support for legacy Dino-Lite models. Devices Affected By This Change
Devices Affected By This Change
Support will no longer be available for Dino-Lite models with just 3-digits in their product numbers. This includes models like AM211, AM413T, AM311S, etc. It will no longer be possible to install drivers for these devices.
Devices That Are Not Affected
Dino-Lite models with 4 or more consecutive digits in their product numbers will continue to be supported. Examples include AM2011, AF4115ZT, AM73115MZT, etc. These devices are plug-and-play and do not require separate driver software.
Background and Reason for Discontinuation
In September 2015, Apple discontinued support for certain device drivers with the launch of macOS 10.11 (El Capitan), affecting the compatibility of many hardware products. Since this change, we have provided continued support to our customers, helping them use their Dino-Lite devices through macOS Parallels and Bootcamp.
However, similar challenges arose with Windows 8 and subsequent versions, where Microsoft implemented security policies making it increasingly difficult to support older devices. These changes necessitated a review of our support capabilities.
Continuing Support
Despite these challenges, we are proud of our efforts to support our legacy Dino-Lite models for over eight years after support was discontinued by the operating system providers. This dedication reflects our commitment to the quality and longevity of our products.
While we are unable to continue support for the affected legacy models due to new security policies by operating system developers, we will continue to support all other Dino-Lite models that remain compatible with current systems.
We highly recommend replacing your older Dino-Lite with an updated model. Any new unit shipping today will be plug-and-play. To help identify which models are legacy and which are modern, legacy models that require a custom driver have only three numerical digits in their part number. For example: AM413ZT. The modern version of that model is the AM4113ZT.