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FAQ (14)
- Dino-Lite system requirements?
- Measurements and calibration
- Filesize captured by Dino-Lite
- Can I use multiple Dino-Lite devices on a single computer?
- How to: Record a time-lapse
- Do Dino-Lite or Dino-Eye devices store user data?
- How much power does a Dino-Lite use?
- What kind of environment can a Dino-Lite operate in?
- What is the framerate of a Dino-Lite or Dino-Eye device?
- What is a Dino-Eye camera?
- How does magnification differ between traditional and digital microscopes?
- What do the numbers on the microscope dial represent?
- Why does my magnification / measurement sometimes fluctuate?
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Troubleshooting Windows (15)
- DinoCapture software keeps crashing
- Why is my Dino-Lite missing or not recognized in Windows device Manager?
- What is Error Code 10 on Windows?
- What are Error Codes 19 and 39 on Windows?
- What is Error Code 28 on Windows?
- DinoCapture software window is black
- DinoCapture software opens but camera window is missing
- How do i use an older Dino-Lite with Windows 8, 10 or 11?
- What is Error code 43 on Windows?
- Issues after Windows update
- DinoCapture software screen is missing
- How do i transfer DinoCapture 2.0 files to another Windows PC?
- How do i reset DinoCapture back to default settings?
- Why do i see a "verified apps only" error message in Windows?
- Legacy models and Windows 11
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Troubleshooting MacOS (8)
- Dino-Lite macOS compatiblity
- Why do i see "Error unidentified developer" on macOS?
- Can i use DinoCapture softwareon macOS?
- Are older Dino-Lite compatible with macOS 10.11 or newer?
- Common issues with DinoXcope software for macOS
- How do i transfer Dinoxcope files to another Mac?
- DinoXcope software does not open
- DinoXcope software screen is black
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How-to (19)
- How do I use snap mode (edge detection) in DinoCapture
- How do I save location information using a GPS device in DinoCapture 2.0?
- How do I enable DinoCapture's contiuous measurement feature?
- How do I save custom camera settings?
- How do I set the default email program in DinoCapture?
- How to use EDOF (Extended Depth Of Field)
- How do I use custom shortcuts in DinoCapture?
- How to: Record a time-lapse
- How do I transfer DinoCapture 2.0 files to another Windows PC?
- How do I use the auto calibration feature in DinoCapture
- How to use Dino-Lite's DPQ featureto gather depth information
- How do I update DinoCapture?
- How to use eFLC (Enhanced FLC)
- How do I acces DinoCapture's advanced settings?
- How to connect to WF-10 or WF-20 to DinoCapture 2.0
- How do I transfer DinoXcope files to another Mac?
- How do I adjust the color of a Dino-Eye camera?
- How do I find my Dino-Lite model or serial number?
- How to read Dino-Lite model numbers
DinoXcope software does not open
Recent related issue: DinoXcope error: “unidentified developer” / “can’t be opened because Apple..”
Problem
DinoXcope appears to start but the software does not open
Solution
Sometimes DinoXcope fails to start when the program has crashed or was closed improperly, to resolve this please use the Activity Monitor to force the DinoXcope process
Instruction | Screenshot |
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1 Locate and open the Spotlight search on you Mac Menu bar (Typcially this is in the top-right hand corner of the screen) | |
2 Type “Activity Monitor” into the search field and select the Activity Monitor application from the search results. | ![]() |
3 Locate the search bar in the top-right corner of the Activity Monitor windows and type “DinoXcope”. | ![]() |
4 After selecting DinoXcope from the search results, locate and click the “X” or terminate process icon in the top-left corner of the Activity Monitor screen. | ![]() |
5 Close the Activity Monitor application and relaunch the DinoXcope software. |