DinoCapture software screen is missing
This support article is for Windows, there is a similar issue for macOS found here.
Problem
After recent Windows 10 update, Dino-Lite devices are no longer recognized by DinoCapture
Solution
The Windows 10 April 2018 update (Build 1803) introduced a Microphone and Webcam privacy settings option that blocks unauthorized applications from turning on your devices without your permission.
Dino-Lite cameras and DinoCapture software were affected by this change, to resolve issues where DinoCapture can no longer see your Dino-Lite microscope please follow the directions below:
| Instruction | Screenshot |
|---|---|
| 1. Click on the Start menu or press the (Windows key) |  |
| 2. Type Camera Privacy Settings Click to open the Camera privacy settings menu |  |
| 3. Find the description Camera access for this device is if the description says Off, select Change Change the toggle to On |  |
| 4. Under the setting Allow apps to access your camera Change the toggle to On |  |
| 5. Close the Settings menu and open the DinoCapture software. |
