DinoCapture software opens but camera window is missing

Problem

The preview window is movable by the user and will stay where it is placed. In some cases the preview window may disappear from the viewable area of the screen. Several things may cause this to happen:

  1. The user drags the preview window to the edge of the DinoCapture window and then resizes DinoCapture, making the borders of the DinoCapture window small enough that the preview window is outside of them.

  2. In a dual monitor setup the DinoCapture software has been expanded by the user to take up both monitors. The user drags the preview window all the way to the far edge (usually right side, second monitor) of the window. After resizing the DinoCapture window back to only take up one monitor, the preview window is left in the area that would have been on the second monitor.

  3. The user moves the preview window and then changes the display resolution on the monitor, making it small enough that the area containing the preview window is outside of the viewable area on the monitor.

This problem may have several causes. To resolve the problem try each solution below that is relevant to your situation.

Solutions

Cause Solution

A. Resize DinoCapture window or resolution

 

The easiest way to resolve this issue is to reverse the cause (generally increase the size of the DinoCapture window or increase the monitor resolution)
   

B. If the preview window still cannot be found, follow these steps to reset the location:
  1. Close DinoCapture if it is currently open
  2. Click on the Windows Start menu, navigate to and open the “Documents” or “My Documents” folder
  3. Open the “Digital Microscope” folder and then the “Setting” folder
  4. Open the file “DC20.ini” in a text editor such as Notepad and change the line that says “Save_Preview_Window_Position=on” to “Save_Preview_Window_Position=off“
  5. Save the file and reopen DinoCapture
   

C. Windows 10 is blocking camera access Recent issue


Recent Windows 10 privacy updates have disabled use of webcams and other camera devices including Dino-Lite

Please refer to this full article for the solution to a recent issue: Dino-Lite not working after Windows 10 update
   

D. Still not working?

DinoCapture is crashing or does not open at all, and none of the above solutions resolve the issue.

 Contact our technical support team

need more help?

Dino-Lite Europe, IDCP B.V.
Manuscriptstraat 12-14
1321 NN Almere
The Netherlands
+31(0)20-6186322

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The official main distributor and importer for Europe, the Middle-East and Africa. Privacy statement and General Conditions.  To withdraw consent use this form copyright © IDCP B.V. - The Netherlands

Dino-Lite Europe, IDCP B.V.
Manuscriptstraat 12-14
1321 NN Almere
The Netherlands
+31(0)20-6186322

Sign up for
Dino-Lite newsletter


The official main distributor and importer for Europe, the Middle-East and Africa. Privacy statement and General Conditions.  To withdraw consent use this form copyright © IDCP B.V. - The Netherlands

Dino-Lite Europe
IDCP B.V.
Manuscriptstraat 12-14
1321 NN Almere
The Netherlands
+31(0)20-6186322

Sign up for
Dino-Lite newsletter


The official main distributor and importer for
Europe, the Middle-East and Africa. 
Privacy statement and General Conditions. 
To withdraw consent use this form
copyright © IDCP B.V. - The Netherlands